we look forward to meeting you
New Patient information
know what to expect
We have put together some information to make becoming a patient as easy as possible.
On Your First Visit
For your first visit we ask that you come about 15 minutes early so that we can get the necessary administrative tasks completed to ensure the best care moving forward with your treatment.
Doctor's Prescription
Please bring the prescription from your physician’s office to your initial visit or have it faxed to us before your visit.
In New York State, you can now be seen and treated by a Physical Therapist without a prescription. Some insurance policies pay for “direct access” to Physical Therapy services without a prescription. Call your insurance company to find out whether a prescription is required.
Insurance cards and Photo ID
Please bring along the most current insurance card and photo identification (driver’s license preferred). The beginning of each calendar year can bring a new card – make sure you have the right one.
Insurance companies sometimes require preauthorization. A quick call to the customer service number on the back of the card can save time!
Copays and Payments
Payment is expected at the time of service. We will bill your insurance company in a timely manner. We accept debit and credit cards as well as Flex Spending Account cards.
Clothing
Wear loose fitting clothing that allows the therapist to easily view the affected area. We do have facilities to change if needed.
Cancellation Policy
A $25 cancellation/no-show fee will be collected prior to the next visit for all cancellations not made the business day before the scheduled appointment or any no shows.
Thank you for your consideration.